Questions concerning treatment

It is usually easiest to clarify issues relating to treatment or illnesses by discussing them with the treating doctor or other representatives of the medical staff. If based on these discussions, there is a reason to suspect that a patient injury has occurred, contact the Patient Insurance Centre.

If you have not been examined or treated within the time prescribed by law, contact the place of treatment responsible for arranging the treatment. It is not possible to claim compensation from patient insurance or the party providing the treatment for costs incurred by seeking treatment in the private sector, for example.

If you have questions concerning treatment costs, such as on the effects of reaching the cost cap, resolve them with the invoicing healthcare providers. Clarifying issues related to treatment costs and compensations for them are not within the sphere of patient insurance.