Statement from the healthcare provider

When a notice of injury has been received by the Patient Insurance Centre, it will request the place of treatment or the healthcare professional who provided the treatment on which the notice has been made to submit a statement. In the statement, the treatment provider has the opportunity to give their account of the injury in question.

The Patient Insurance Centre handles all personal injuries that occur in connection with healthcare activities in accordance with the Patient Injuries Act. The claims handling process is initiated when the patient submits a notice of injury. The Patient Insurance Centre then requests a statement from the healthcare provider or professional that the claimant has named in their notice of injury.

Claims handling process

If no statement on the actual treatment and events related to it is provided, information related to the patient insurance and the patient records necessary for resolving the case must still be provided. The right of the Patient Insurance Centre to obtain information is based on section 5 d of the Patient Injuries Act.

The Patient Insurance Centre will determine whether the case meets the criteria for an injury compensable under the Patient Injuries Act. The information that the care personnel can provide regarding the patient’s treatment and the factors leading to the injury may be crucial for the outcome of the decision. However, the views of the care personnel on the injury are not crucial; instead, compensability is determined on the basis of all available reports and the compensation criteria set out in legislation.

The decision on compensation is provided for the information of the policy holder and the healthcare provider related to the notice of injury.

The written report must be submitted to the Patient Insurance Centre using the ‘Statement from the healthcare provider’ form.

Statement from the healthcare provider (PDF, opens in a new tab, in Finnish)

The PDF form can be completed online, after which it should be printed and sent to the Patient Insurance Centre by post. For technical reasons, the electronic form may already include ticks, which should be moved to their correct position while filling out the form. Printed forms can be ordered from the Patient Insurance Centre by emailing the address lomaketilaus(@)vakuutuskeskus.fi. More detailed instructions for completing the form can be found on page 3 of the form.

Individuals using the group patient insurance of the Finnish Medical Association

If a member of the Finnish Medical Association has indicated on the ‘Statement from the healthcare provider’ form that they work as a self-employed healthcare professional and wish to use the group patient insurance taken out by the Association for its members, they must include an attachment in the statement from the representative of the clinic or healthcare provider confirming this information.

Attachement to the statement from the healthcare provider form (PDF, opens in a new tab, in Finnish)

Statements from other parties than the place of injury

If the patient has been examined or treated as a result of the reported patient injury in other treatment locations, the Patient Insurance Centre will request copies of patient records, X-ray images, and other possible material necessary to resolve the case from these institutions as well.

The right of the Patient Insurance Centre to obtain information is based on section 5 d of the Patient Injuries Act.

Sending statements to the Patient Insurance Centre

Statement from healthcare providers, medical documents and original material are sent to the Patient Insurance Centre by regular post. The claim reference number (PO-vvvv-nnnn-nnn) must be included in the documents.

Contact information of the Patient Insurance Centre

Patient Insurance Centre’s electronic services

Hospitals, health centres, private healthcare providers and insurance companies can submit their statements to the Patient Insurance Centre using our secure electronic service with a secure.

A contact address and the claim reference number of the case, if format PO-2012-1234-123, are needed to send the material. Both information can be found in the request for a statement or the letter sent by the Patient Insurance Centre. If you need technical support or you want to ensure that the material has arrived safely, contact our technical support at PVK.lomaketuki@vakuutuskeskus.fi. We respond to email queries on weekdays from 9 am to 3 pm.

Contact information of the Patient Insurance Centre

The Patient Insurance Centre has prepared more detailed instructions for submitting documents electronically.

Instructions for submitting documents to the Patient Insurance Centre in an electronic format (PDF, opens in a new tab, in Finnish)