Claiming compensation

You can claim compensation for a patient injury from the Patient Insurance Centre after you have received a positive claims decision on your notice of injury.

On this page, you will find more detailed information for claiming compensation and filling in the compensation claim forms.

If you need further assistance with filling in the forms, please contact the claims assessor indicated on your claims decision or our customer service. The patient ombudsmen in your place of treatment can also help.

You can submit a compensation claim to the Patient Insurance Centre either with an electronic form online or by printing and mailing a PDF form.

Link to the Forms page

Instructions for submitting a compensation claim electronically

You may submit an electronic compensation claim when:

  • you have online banking credentials or a Mobile ID available
  • you have the claim reference number for your case
  • you are submitting a compensation claim concerning your own injury case
  • you are submitting a compensation claim concerning the injury case of your underage dependent
  • you are submitting a compensation claim concerning the injury case of a legally incapacitated adult, and you are their guardian
  • you are submitting a compensation claim concerning the injury case of a deceased person, and all parties to the estate have authorised you to claim the compensation. Append powers of attorney from all parties to the estate to your compensation claim. 

An adult claimant can authorise another person to handle the process on their behalf. The authorised person signs in to the electronic service with their personal online banking credentials and fills in the compensation claim form. A power of attorney signed by the claimant must be appended.

Power of attorney for handling patient injury cases (link to the Forms page)

Please use the electronic service between 6 am and 10 pm, because there may be maintenance breaks in the system of the Patient Insurance Centre during the night.

Fill in the electronic compensation claim form and check that all information is correct before submitting it. When the compensation claim is successfully submitted, a notification will be displayed on your screen. You will not receive an email message or text message for submitting the form.

When the electronic form has been sent, you can still save the compensation claim form on your device or print a copy of it.

If you encounter technical problems when filling out and submitting the electronic form, send e-mail to PVK.lomaketuki(@)vakuutuskeskus.fi.  Please, inform in your email which form you had problems with. This e-mail address will only serve you in technical issues related to the use of electronic services from 9 am to 3 pm.

Appendices to the electronic compensation claim form

Please only append files with formats that can be directly transferred into our system. Our system is compatible with the following formats: .pdf, .doc, .docx, .xls, .xlsx, .txt, .gif, .png, .jpeg, .jpg and .bmp. The combined file size of the appendices may not exceed 15 MB. We cannot process appendices with other file formats. We also cannot receive statements from cloud-based file sharing services (e.g. Google Drive, OneDrive and Dropbox).

Give the appendices short and clear names: for example, Appendix1, Appendix2. The names of appendices must not include spaces, punctuation marks or special characters such as + @ % : ; ? ! ~ ^ * \ / ” # ¤ < > | & { [ ] }.

We cannot provide technical support for issues related to submitting appendices. If you cannot submit your appendices in the requested file formats, please print them and mail them to this address: Patient Insurance Centre, P.O. Box 1, FI-00084 INSURANCE CENTRE. Remember to include your claim reference number in the letter.

Instructions for filling in the compensation claim form as a PDF file

You can fill in the compensation claim form as a PDF on your computer, save it and then print it. The PDF form cannot be sent electronically as an email attachment, for example.

Sign the form and send it via mail to the Patient Insurance Centre. The Patient Insurance Centre’s postal address is
Patient Insurance Centre
P.O. Box 1
00084 VAKUUTUSKESKUS.

You can also send the compensation claim form as a registered letter, in which case you will be responsible for the postage fee as the sender of the letter.

If you are unable to print the PDF form, order a hard copy from the Patient Insurance Centre by emailing us at lomaketilaus(@)vakuutuskeskus.fi or calling us at +358 40 450 4590 (from 12 noon to 3 pm on weekdays). You can also ask the Patient Ombudsman or social worker of your place of treatment for a paper form.

Which form should I fill in?

We have several forms in use. Choose the correct one for your case according to the benefit for which you are applying or the type of compensation you are claiming:

  • Compensation claim for patient injury.
    Use this form if you are claiming compensation for medical expenses, travel expenses, medicine expenses or other additional costs caused by the patient injury, or if you are applying for a care or clothing allowance. The information requested on the form is also used to assess the compensability of pain and suffering, and other temporary and permanent incapacity.
  • Compensation claim for incapacity to work and loss of income.
    Use this form if the patient injury has caused you incapacity to work and loss of income.
  • Compensation claim for a death due to a patient injury.
    Use this form if the patient injury has resulted in death, and you are claiming compensation for burial and funeral costs or survivor's pension.

Appendices to the compensation claim form

The forms specify when invoices or other documents must be appended to them. Read the instructions on the forms carefully.