All notices of patient injury are handled at the Patient Insurance Centre.
Please wait patiently - we register all notifications in order of arrival.
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Positive decision
When the case has been examined, the Patient Insurance Centre will issue a decision in writing. A positive decision means that the injury meets the preconditions for the application of the Patient Injuries Act and grounds exist for compensation.
On average, claimants receive a claims decision in six months after their notice of injury is received (October 2026). Approximately 95 per cent of notices of injury are resolved within a year of the reception of the notice of injury.
The positive decision is sent to the claimant, the insured healthcare professional or treating institution, and to the policyholder.
On average, a quarter of the reported injuries are compensable. These cases are transferred to the claims assessors who will take care of the procedures for paying the compensation.
More detailed information for claimants is available on the Patient Insurance Centre website.