Patient Ombudsman and patient documents

Healthcare providers must have a Patient Ombudsman who can give information on patients’ rights and assist the patient in filing a complaint, an appeal or a claim for compensation. The Patient Ombudsman is not an employee of the Patient Insurance Centre or its representative.

The contact details of the Patient Ombudsman are available from the healthcare provider where you were treated. Social workers of healthcare providers will also provide information on patience insurance.

In general, patients have the right to check the entries made in patient records and the right to demand that any erroneous information is rectified. If there are errors in your medical file that require rectification, contact the healthcare provider where your file was compiled.