Dissatisfaction with claims decision

If you are dissatisfied with the grounds of a decision or the amount of compensation issued by the Patient Insurance Centre, you can seek adjustment by filing a request for revision or an appeal.

Request for revision

If you consider that a claims decision was based on insufficient documentation, you may send a written request for revision to the Patient Insurance Centre. In your request, you should indicate in which respects the documentation was insufficient. Furthermore, any missing documents should be attached to the request, or the request should at least indicate where these documents may be obtained.

The request for revision must be mailed to the Patient Insurance Centre’s address or submitted electronically.

Contact details of the Patient Insurance Centre

Appeal procedure

Instructions for lodging an appeal are attached to each claims decision. If you are dissatisfied with the claims decision, you may refer the issue to the Patient Injuries Board or to a court of law. The Board will process the request free of charge.

The task of the Patient Injuries Board is to issue recommendations in patient injury cases. A Board recommendation may be requested by the claimant, the party engaged in the health and medical care, or the Patient Insurance Centre. The Board may also issue a recommendation during court proceedings on request of the court or the parties involved.

Patient Injuries Board (web page opens in a new tab, in Finnish)

The Patient Injuries Act does not specify a time limit within which a patient should refer their case to the Board. The Board has adopted a practice of considering requests where the patient has lost the right of bringing the matter to court within the statutory three years as being effectively unfounded. This means that, in practice, the Board has not considered requests where the patient no longer has an opportunity to bring the matter to court. Starting from 1 January 2021, requests for recommendations must be sent to the Board within a year of the date of the claims decision issued by the Patient Insurance Board.

In a situation where a claimant, whose claim has been accepted, requests a Board recommendation solely regarding the amount of compensation, the Board may evaluate the case in terms of the compensation criterion on its own initiative as well. This procedure is based on the Patient Injuries Act, section 11 b.

The claimant may bring an action against the Patient Insurance Centre at the District Court of Helsinki or at the district court of the locality where the claimant is domiciled or a permanent resident. The action may also be brought at the district court within whose jurisdiction the event occasioning the injury took place or the neglected event ought to have taken place or the injury became apparent.

An action against the Patient Insurance Centre must be brought within three years of the date on which the claimant has been informed of the decision in writing. The period for filing a suit is based on the Insurance Contracts Act (543/1994).