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Contact information

The claims handling process of the Patient Insurance Centre is handled completely in writing and our customer service can be contacted by telephone. 

Postal and street address

Postal address for claims
Patient Insurance Centre
P.O. Box 1
00084 VAKUUTUSKESKUS

Street address and postal address in matters other than claims
Patient Insurance Centre
Itämerenkatu 11–13
FI-00180 Helsinki

Customer service numbers

The customer service numbers of the Patient Insurance Centre serve on weekdays from 12 noon to 3 pm. The call costs the same as a regular mobile phone call. Please note that it is not possible to send text messages to the numbers.

Injuries and claims

tel. +358 40 450 4590

Loss of income and pensions

tel. +358 40 450 4505

Insurance

Enquiries of healthcare professionals and member companies about insurance obligations. Kindly notice that the e-mail connection is not secure. Please do not send mail relating to claims to this address. Instructions about submitting documents and additional information related to claims to the Patient Insurance Centre is in the section Submit documents to the Patient Insurance Centre electronically.

tel. +358 40 450 4545 or by e-mail: potilasvakuuttaminen@vakuutuskeskus.fi

E-mail address

The e-mail addresses of the personnel of the Patient Insurance Centre in the format firstname.lastname@vakuutuskeskus.fi. 

Please note that the Patient Insurance Centre does not have a generic e-mail address in use, such as a registry address. Documents or clarifications that contain personal data must not be sent to the e-mail addresses of our employees.

Submit questions or documents to the Patient Insurance Centre electronically

Attention! These instructions are meant for the claimants. Representative for the health care units please see the instructions for statement.

You can submit questions or documents and additional information related to your claim, such as appendices to your notice of injury or a response to an invitation to a hearing, to the Patient Insurance Centre electronically at the address:

Electronic services for compensation cases (opens in a new tab)

  • Electronic submissions become possible after the Patient Insurance Centre has started processing your claim and has issued a claim reference number for your case.
  • You will need to verify your identity with the Signicat service. For this, you need your online banking credentials or a mobile ID, and the claim reference number of your case. The claim reference number can be found on the confirmation letter or decision sent to you by the Patient Insurance Centre. The format of the reference number is PO-yyyy-nnnn-nnn, for example PO-2012-1234-123. 
  • Please use the service between 6 am and 10 pm, since there may be maintenance breaks in the system of the Patient Insurance Centre during the night.

Problems with electronic submission: If you encounter technical problems when filling out and submitting the electronic form, send e-mail to PVK.lomaketuki(@)vakuutuskeskus.fi. This e-mail address will only serve you in technical issues related to the use of electronic services from 9 am to 3 pm.

Submit attachments electronically

Please send the attachment files in a format where they can be transferred directly to our system. Our system supports the following file formats: .pdf (not electronic forms), .doc, .docx, .xls, .xlsx, .txt, .gif, .png, .jpeg, .jpg and .bmp. We cannot process attachments sent in other formats. We also cannot receive reports via a cloud storage service, e.g. Google Drive, OneDrive and DropBox. or audio files.

We do not provide IT support in the event of a problem with uploading attachments. If you are unable to submit the attachments in the requested file formats, you can print them out or save them, e.g. on a memory stick and send them by letter to the Patient Insurance Centre (address P.O. Box 1, 00084 VAKUUTUSKESKUS).

Submit documents to the Patient Insurance Centre by mail

You can also deliver additional information, documents or original material related to your claim, such as plaster models, to the Patient Insurance Centre by mail. The Patient Insurance Centre’s postal address for claims is
Patient Insurance Centre, P.O. Box 1, 00084 VAKUUTUSKESKUS. Be sure to always provide the material with the claim reference number, the patient’s name and personal identity code and the sender’s name and address.

Business ID 0653261-4