After the notice of injury has been registered, the Patient Insurance Centre will obtain the information and clarifications necessary for deciding the matter based on the information stated in the notice of injury. Patient records are requested directly from the healthcare facility concerned, even if the patient has attached some of the documents with the notice of injury.

Compiling the file takes time, but it is necessary that the documentation is as comprehensive as possible in order to ensure that a correct and reliable decision is made.

Statement from the healthcare provider

The Finnish Patient Insurance Centre will ask for a statement from the hospital or private healthcare provider where the injury was reported to have occurred in the injury notification. A copy of the injury notification will be attached to the request.

The Centre will request copies of patient records and other documentation, such as X-rays.

If the patient has been examined or treated as a result of the injury in other institutions, the Finnish Patient Insurance Centre will request copies of patient records, X-rays, and other possible material from these institutions, too.

Medical adviser's evaluation

When the requested documentation has been received, the case will be assessed from a medical point of view, and a statement from the Finnish Patient Insurance Centre's medical adviser will usually be obtained for handling the claim.