When the case has been examined, the Finnish Patient Insurance Centre will issue a decision in writing. It takes on average less than seven months from the filing of the injury notification to the issuing of the claims decision. Approximately half of injury notifications are resolved within a half a year and over 95 per cent within a year of the reception of the injury notification. At the moment, the average processing time is 7.5 months.

This decision will be sent to the claimant, the insured health care professional or healthcare provider, and to the policyholder. The claimant will also be notified in writing if the claim cannot be processed owing to the expiry of the limitation period or some other reason.

Approximately one third of reported injuries are compensable under Patient Insurance. These cases are transferred to the Finnish Patient Insurance Centre's claims assessors who will take care of the procedures for paying the compensation.