Claims handling process

Here you can find a description of the claims handling process at the Patient Insurance Centre.

Each step is described in more detail under the respective heading. Currently, the average handling time is slightly less than nine months. However, it is difficult to give a precise estimate on the processing time of any individual claim. Approximately half of the notices of injury are resolved within about eight months and nearly 90 per cent within one year of the receipt of the notice of injury.

The most time-consuming parts of the claims handling process are the collection and careful examination of all the necessary information, reports and statements in order to prepare the claims decision.

While waiting for the decision

We kindly ask you to be patient while waiting for the arrival of the decision, as any telephone enquiries will unfortunately only delay the claims handling process even further.

If you need to supplement the notice you have filed, you will need to send the supplementing information in written form. The information cannot be supplemented by the phone.

See also the answers to frequently asked questions about the claims handling process.

Submitting a written rejoinder or documents electronically

You can contact our claims handling electronically if we have already started claims handling process in your case, you have Finnish banking codes and you know your case reference number. You can find your case reference number from our letter or decision or by asking our customer service, tel. + 358 40 4504 590, weekdays from noon to 3 pm. Case reference number is in form PO-yyyy-nnnn-nnn, ie. PO-2012-1234-123.

Submit your written rejoinder electronically. 
You may choose English when identifying with your bank codes.

Please note it is not possible to submit your rejoinder via email.

To contact our claims handling by post

You can also send your rejoinder or other documents via normal postal service to our address Finnish Patient Insurance Centre (Potilasvakuutuskeskus), P.O Box 1, 00840 VAKUUTUSKESKUS, Finland.

Any original materials (ie. X-ray images) should also be sent by post. Material sent by post must be tagged with our reference number.