Filing a notice of injury

You can claim compensation under the patient insurance by filing a written notice of injury with the Patient Insurance Centre.

If you suspect that a patient injury has taken place, you need not file a notice of injury straight away. Discuss the matter first with your attending physician or someone else from the medical staff. Underlying many notices of patient injury is uncertainty concerning matters relating to the illness, injury or treatment.

You are also advised to take this simple online test provided by the Patient Insurance Centre. It will help you to assess whether the Patient Injuries Act is applicable to your case.

How and when should you file the notice of injury?

Read the instructions for filing a notice of injury carefully before filling out the form. Send your notice of injury to the Patient Insurance Centre online or by post.

If you need help in filing the notice, contact the Patient Ombudsman or a social worker of your place of treatment. See also the answers to frequently asked questions about how to file a notice of injury.

The notice of injury must be submitted within three years of the date when you, as the injured party, first knew, or should have known, of the injury. This time limit will only be derogated from for a special reason.

It is not necessary advisable to file a notice of injury immediately upon appearance of the first symptoms. Information about the further development of your condition may be necessary for the processing of your case. This is especially true with infections.

You can file a notice of a patient injury electronically on the website of the Patient Insurance Centre or fill out the pdf form Notice of patient injury published on our website.

Fill out the sections of the notice of injury on your computer. You can also print out the pdf form and fill it out by hand.

You can order hardcopy forms from the Patient Insurance Centre by e-mail at lomaketilaus(@)vakuutuskeskus.fi or by calling us at +358 40 450 4590 (from 12am to 3pm). You can also ask the Patient Ombudsman or a social worker of your place of treatment if they have any hardcopy forms available.

Send the duly completed and signed form to the Patient Insurance Centre at: Potilasvakuutuskeskus, 00084 POTILASVAKUUTUSKESKUS.

Further information about the processing of your notice of injury is available on our Claims handling process page.

Checklist for the claimant

  • Fill out the sections of your notice of injury carefully and accurately. This will speed up the handling of your claim at the Patient Insurance Centre.
  • You can fill out the sections of the pdf form on your computer. If you print out the form, be sure to write your answers with clear handwriting. In order to fill out the electronic form, you will need to log in to the system with your online banking credentials.
  • State the name of the place of treatment or practice where the injury occurred as accurately as possible.
  • Include all the other locations where you were examined or treated for the same complaint either before or after the injury occurred.
  • Please also state as accurately as possible the date or the period of time when the examination, treatment or omission that, in your opinion, resulted in the injury took place.
  • The Patient Insurance Centre is not able to retrieve your data from the My Kanta service. Write all the details of the incident in your notice of injury.
  • Describe your bodily injury in your own words and on what grounds you are claiming compensation. As a claimant, you are not required to present any medical or judicial grounds for your claim. It is important that you state your main arguments as clearly as possible. The Patient Insurance Centre will request further clarification of the treatment or examination carried out from the place of treatment where you report the injury having taken place.
  • Be sure to sign the hardcopy notice of injury form before sending it to the Patient Insurance Centre.
  • The electronic notice of injury form need not be signed separately. Be sure to submit the electronic form before closing the web page.
  • As an adult, you may authorise someone else to attend to your case on your behalf. If you wish to do so, fill out the authorisation section of the notice of injury form.
  • When the patient is underage or otherwise legally incompetent, the notice of injury form must be signed by their trustee. The parents of an underage patient usually serve as their trustees.
  • If the patient is deceased, the notice of injury can be filed and signed by a party to the estate of the deceased or another next-of-kind who incurred financial loss or damage as a result of the death.
  • If you receive a favourable claims decision, remember to file your claim for compensation for the costs incurred with the Patient Insurance Centre. The claim must be filed no later than within three years of the receipt of the decision.


Shall I include receipts with my notice of injury?

Do not include any receipts or other documentation concerning the costs and expenses incurred with the notice of injury. They will be examined separately if the case meets meet the criteria of a compensable patient injury. Be sure to retain all invoices and receipts so that they can be later enclosed with your claim for compensation where necessary.

If you also are claiming compensation for the expenses elsewhere, for example from the Social Insurance Institution of Finland (Kela), be sure to make copies of the documents. Be sure to retain any claims decision issued by another party as soon as you receive it.

10.12.2018