Administrative complaint

The Finnish Patient Insurance Centre is not an official authority but it carries out a public administrative duty bestowed upon it by law; the statutory patient insurance. Anyone can file an administrative complaint about the unlawful conduct or failure to fulfil an obligation of a body carrying out a public administrative duty to the authority controlling these operations.

The legality of the Finnish Patient Insurance Centre's operations is monitored by the Financial Supervisory Authority and the supreme legality supervisors, the Parliamentary Ombudsman and the Chancellor of Justice.

However, the supervising authorities may not change or overturn a decision or comment of compensation paid, they can only make statements on the operations of the centre and the legality of procedures. Consequently, you should not file an administrative complaint when you are dissatisfied with a compensation decision. Change to a compensation decision can be sought with a request for revision.

More information about the operations of the supervising authorities and filing a complaint is available at the websites of the Financial Supervisory Authority, the Chancellor of Justice, and the Parliamentary Ombudsman.