Delays in the claims handling process

Due to increase in the number of injury notifications, there are delays in the claims handling process.

Typically it takes 7.5 months to receive a claims decision. Only in rare cases the handling does take more than one year. However, at the moment the average processing time is 8 months.

The time-consuming parts of the claims handling process are retrieval and careful study of all required information, reports and statements needed to prepare the claims decision.

Please note that customers are requested not to call customer service numbers unless they have an urgent issue that cannot wait. Patient Insurance Centre regrets the delays.

08.02.2017