Information for claimants

Do you suspect a patient injury has occurred or do you have something to ask about your treatment or illness?

We recommend that you first read the instructions below or take the test that helps you to assess whether it is worthwhile for you to file a notice of injury.

Please note that claims handling at the Patient Insurance Centre is suffering from a backlog due to an increased number of notices of injury. The average processing time is now over eight months. It is difficult to give a precise estimate on the processing time of any individual claim. Approximately half of the notices of injury are resolved within slightly more than seven months and approximately 90 per cent within one year of the receipt of the notice of injury. We apologise for the delay.