It is usually easiest to clarify issues relating to treatment or illnesses with the treating doctor or other representatives of the medical staff. Consequently, you should not contact the Finnish Patient Insurance Centre about disagreements related to the treatment, since they are best resolved with the help of care personnel and the Patient Ombudsman. If based on these discussions, there is cause to suspect that a patient injury has occurred, you can contact the Finnish Patient Insurance Centre.
If you have not been examined or treated within the time prescribed by law, contact the healthcare provider responsible for arranging the treatment. In these cases, it will be possible to claim compensation from patient insurance or the party providing the treatment for costs incurred by seeking treatment in the private sector.
If you have questions concerning treatment costs, such as the effects of reaching the cost cap, you must resolve them with the healthcare providers. Clarifying issues related to treatment costs and compensations for them are not within the sphere of patient insurance.